Shipping & Returns

Shipping Policy

At Piteu, we are committed to delivering your favorite traditional Portuguese products with care and efficiency. Please review our shipping policy below to understand how we handle your orders:

1. Shipping Locations:

We currently offer shipping to London, UK. If you have questions about shipping to your location, please contact our customer support team.

2. Processing Time:

Orders are typically processed within working hours after payment confirmation. You will receive a notification once your order has shipped.

3. Shipping Methods:

We partner with reliable carriers to ensure your products arrive safely and on time. You can choose from various shipping options at checkout, including standard and expedited shipping.

4. Shipping Costs:

Shipping costs are calculated at checkout based on your location and the shipping method selected. We occasionally offer promotions for free shipping on orders over a certain amount. Please check our website for any current offers.

5. Delivery Times:

Estimated delivery times vary based on your location and the shipping method chosen. Generally, standard shipping takes 3-5 business days, while expedited options may arrive sooner. Please note that these times are estimates and may vary due to factors beyond our control.

6. Order Tracking:

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

7. International Shipping:

For international orders, please be aware that additional customs fees, taxes, or duties may apply upon arrival in your country. These charges are the responsibility of the customer.

8. Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with you to resolve the issue.

9. Contact Us:

If you have any questions or concerns regarding shipping, please reach out to our customer support team support@piteu.com. We’re here to help!

Return & Exchange Policy

We strive to provide you with the best shopping experience and high-quality traditional Portuguese products. If you are not completely satisfied with your purchase, please review our return and exchange policy below:

1. Eligibility for Returns:

- You may return items within 7 days of receiving your order if the product is damaged, defective, or incorrect.

- To qualify for a return, items must be in their original packaging and condition.

2. How to Initiate a Return:

- To start a return, please contact our customer support team at support@piteu.com or use the contact form on our website. Include your order number and a description of the issue.

Our team will guide you through the return process and provide any necessary instructions.

3. Return Shipping Costs:

- If the return is due to our error (e.g., damaged or incorrect items), we will cover the return shipping costs and provide you with a prepaid shipping label.

- If you are returning an item for any other reason, you will be responsible for the return shipping costs.

4. Refunds:

- Once we receive the returned items and verify their condition, we will process your refund to the original payment method within 7-10 business days.

- Please note that shipping fees are non-refundable.

5. Exchanges:

- We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

6. Exceptions:

- Certain items, such as perishable goods or items marked as final sale, may not be eligible for return. Please check the product description for specific return guidelines.

7. Contact Us:

- If you have any questions or concerns about your return or exchange, please don’t hesitate to reach out to our customer support team. We’re here to assist you!

Thank you for choosing Piteu! We appreciate your understanding as we strive to ensure your satisfaction with every purchase.